Policies & Legal Information
Please read these policies before placing your order.
đ Privacy Policy
Last updated: June 2026
Your privacy matters to us. This is how we handle your information:
- What we collect: Your name, email, phone number, and the story details you share in the order form.
- How we use it: Your story and personal details are used only to create your custom song. We do not use them for advertising, profiling, or share them with third parties.
- Storage: Your order data is stored securely in our private WordPress database. It is not publicly accessible.
- Emails: We will contact you about your order status. We do not send marketing emails without your consent.
- Deletion: You may request deletion of your order data at any time by contacting us.
đ Revision Policy
We want you to love your song. Here is our revision policy:
- One free revision is included with every order if the song does not match the details you provided in your order form.
- Revision requests must be made within 7 days of delivery.
- Revisions cover: lyric changes, mood adjustments, or structural changes based on your original brief.
- A revision is not applicable if the request changes the original brief entirely or requests a completely different song concept.
- To request a revision, reply to your delivery email with specific and clear feedback.
đ° Refund Policy
Due to the nature of custom creative work, our refund policy is as follows:
- Before production begins: If you request a cancellation before we have started your song, you are eligible for a full refund.
- After production begins: Once production has started, refunds are not available. We will, however, work with you through our revision process to ensure satisfaction.
- Exceptional cases: If we are unable to deliver your song within a reasonable time or are unable to fulfill your order, a full refund will be issued.
- Refunds are processed back via USDT TRC20 to the wallet you paid from, within 7 business days of approval.
ÂŠī¸ Copyright & Usage
By placing an order, you agree to the following:
- Each custom song is created exclusively for personal gift use.
- You may share the song privately with family and friends via the delivery link or download.
- You may post the song on personal social media accounts as a gift, with credit appreciated.
- Commercial use â including use in advertisements, businesses, public performances, sync licensing, or any revenue-generating context â requires a separate commercial license. Contact us before ordering if you need commercial rights.
- The producer retains the underlying copyright to the music composition and recording. You receive a personal use license.
- Reference songs provided are used for inspiration only. Your final song will be entirely original and not a reproduction of any existing work.
đĻ Delivery Policy
- Delivery timelines are estimates and may vary based on order volume and complexity.
- Mini Song: approximately 3â5 business days.
- Full Custom Song: approximately 5â8 business days.
- Premium Story Song: approximately 7â10 business days.
- Rush / urgent orders are handled on a best-effort basis. Mark your order as urgent and select the earliest possible needed-by date.
- Delivery is via a private secure link sent to your email address.
Questions about these policies? Contact us at admin@sedamoon.com â we're happy to clarify anything before you order.