Sedamoon

Policies & Legal Information

Please read these policies before placing your order.

🔒 Privacy Policy

Last updated: June 2026

Your privacy matters to us. This is how we handle your information:

  • What we collect: Your name, email, phone number, and the story details you share in the order form.
  • How we use it: Your story and personal details are used only to create your custom song. We do not use them for advertising, profiling, or share them with third parties.
  • Storage: Your order data is stored securely in our private WordPress database. It is not publicly accessible.
  • Emails: We will contact you about your order status. We do not send marketing emails without your consent.
  • Deletion: You may request deletion of your order data at any time by contacting us.

🔁 Revision Policy

We want you to love your song. Here is our revision policy:

  • One free revision is included with every order if the song does not match the details you provided in your order form.
  • Revision requests must be made within 7 days of delivery.
  • Revisions cover: lyric changes, mood adjustments, or structural changes based on your original brief.
  • A revision is not applicable if the request changes the original brief entirely or requests a completely different song concept.
  • To request a revision, reply to your delivery email with specific and clear feedback.

💰 Refund Policy

Due to the nature of custom creative work, our refund policy is as follows:

  • Before production begins: If you request a cancellation before we have started your song, you are eligible for a full refund.
  • After production begins: Once production has started, refunds are not available. We will, however, work with you through our revision process to ensure satisfaction.
  • Exceptional cases: If we are unable to deliver your song within a reasonable time or are unable to fulfill your order, a full refund will be issued.
  • Refunds are processed back via USDT TRC20 to the wallet you paid from, within 7 business days of approval.

đŸ“Ļ Delivery Policy

  • Delivery timelines are estimates and may vary based on order volume and complexity.
  • Mini Song: approximately 3–5 business days.
  • Full Custom Song: approximately 5–8 business days.
  • Premium Story Song: approximately 7–10 business days.
  • Rush / urgent orders are handled on a best-effort basis. Mark your order as urgent and select the earliest possible needed-by date.
  • Delivery is via a private secure link sent to your email address.

Questions about these policies? Contact us at admin@sedamoon.com — we're happy to clarify anything before you order.